Check out this email I just received from Chase Visa. It is nice to see that once you get past the bureaucracy, Chase really does care about their customers. I don’t know if they really understand my point, but I don’t really care, because they made good on their original promise.
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Date: 04-18-2006 12:07:43
From: Credit Card Support
Subject: Re: Fees/Finance Charges
Message:
Dear Elizabeth Snider:
As your credit card company, we value your business and want you to be completely satisfied with your credit card account. We appreciate this opportunity to address your request to extend the introductory 0% fixed Annual Percentage Rate (APR) for your credit card account.
Our records indicate that your account reflects the correct APR. However as a gesture of our commitment to you we have extended the 0% fixed introductory until August 1, 2007. After August 1, 2007 any remaining balance would be charged interest at the standard (APR) of 7.99% fixed for purchases and 19.99% fixed for cash advances. We have issued a credit for finance charges this adjustment will appear on your next billing statement.
Thank you,
Carina Fonseca
E-mail Customer Service Representative
Nah, see, I read their email to you as a way for Chase to not admit they were wrong, therefore saving face and possibility of lawsuit, while appeasing you, the customer, and saving themselves the hassle of having to deal with this any further.
Glad to hear this was resolved. 🙂