The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). app allows you to take Footpatrol with you wherever you go, shopping every About: Londons world famous destination sneaker store, for over 15 years Footpatrol Fatal experience. Im not sure if its because Im shipping to Australia but I have received any updates since, the last update being that it arrived in Sydney which is just next to the delivery destination (Newcastle). Very happy with the customer service received, still disappointed I received the wrong item. There was tape on the trainer box which somebody had removed ruining the box lid the tags on the trainers had also been cut off, the trainer box lid was also burst, If you cant send me out an unopened un damaged box then I wont buy anything else from footpatrol. Sit back and relax while we do the work. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. I'm very sorry to hear about your experience. As well as our own in-house products and collaborations with brands, creatives and friends of the store. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Footpatrol Online Review Team. Our Im not sure what is going on. You were charged the incorrect price for an item. They replied once & despite me chasing them I got nothing back from them. Customer service doesnt exist.. they idiot who dont know their own payment errors AYD14.. no one knows how to fix it lol. If they feel like canceling orders instead of fixing it, they will. 1 review GB 2 days ago Verified Wrong item received Great website, easy to use and quick delivery. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. I've successfully enter a number of raffles but starting late May I have been unable to enter on size? It's not the first time that Evri has lost my goods in fact it's the third time in a year. I am indeed disappointed that my W became an L. Hi Jon, Your review has been greatly appreciated.I am sorry to hear about the confusion with the tracking of your parcel.If you want us to investigate this further, please contact us at onlinereviews@footpatrol.co.uk.Please include your reference TP34763 within the subject and contents, followed by your order number, full name and billing address including postcode.Kind regards,Footpatrol Online Reviews Team. USA user here. Hi Sara,I appreciate you taking the time to leave us this review.It was great to talk to you over the phone and was able to get this resolved for you.We look forward to seeing you shop with us again soon.Thanks,Mohammed,FootPatrol Online Review Team. It goes against our guidelines to offer incentives for reviews. To encourage social distancing, Footpatrol continues to suggest that guests reach out via social media as well. I can see on our system that the order shows to us as dispatched, but there has been an error with this and the courier has not been assigned to this. I LOVE my new trainers, Thank you for leaving us a 5 star review.It's great to read that we got it on point for you.Best wishes,Footpatrol Customer Care Team. Toe box on the right shoe was creased like it was ex-display. They both went out of their way to make my shopping experience fantastic without being pushy or sales-techniquey Thank you very much. Great website, easy to use and quick delivery. Best range of trainers and in store the most knowledgeable staff, Hi,We're pleased you were able to get the help and support needed. After all the confusion, I was told that they lost my parcel and refund will be made. However, they sent the wrong Nike trainers! Waiting for my refund. So, the ordering process was absolutely fine and at first I received emails to update me on the status of my order. You can try any of the methods below to contact Footpatrol Launches. Love the prices on footpatrol always value for money, Hello,Many thanks for rating us so highly.We hope that you find our choice of products and service great value.Thanks again for the 5 stars,Footpatrol Customer Care Team. On top of that I had to pay to return them! Bought shoes, received refund after a week no explanation nothing. They replied once & despite me chasing them I got nothing back from them. We have successfully helped other customers like you save time when calling: In addition to helping you easily get through the phone queue, DoNotPay can assist you in many other ways. What a waste of time would never order of this site again. We hope your next experience with us is as good as this one.Thanks againFootpatrol Customer Care Team. Click on the name of the company and have us do the work for you. I was provided with a tracking number that does not show any tracking information. Anyone can write a Trustpilot review. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.Kind regards,Footpatrol Customer Care Team. Scummy company. The trainers I wanted were only available online but they got me another pair to try to make sure the fit was correct and then arranged for me to get them there and then from the shop. Replies to negative reviews in < 24 hours. Be safe from hackers and unwanted bills. Here are 8 tips for writing great reviews. Tracking shows they were delivered in February.2 months of communicating and no r refund received despite customer service saying it had been issued on multiple occasions.Eventually got passed over to JD customer service and told the items had never been received and I wont be getting a refund.So my 95 pair of shoes cost me 305.Daylight robbery. Find out how we combat fake reviews. Very disappointedEdit - just had a callback from Mohammed from customer service, who was very apologetic about the whole situation and offered to get my refund processed as soon as possible. They replied once & despite me chasing them I got nothing back from them. Thanks,Hayden,FOOTPATROL Online Review Team. Was upset to receive the trainers in that state so returned them especially since the customer service was also bad! Hi Millers, Thank you for taking the time to leave your review. Because I entered four live raffles I think the app banned me on fourth I get a payment error thats stopping me from being able to enter anymore raffles Oops, something's gone wrong there - please try again Sorry, there was an problem making your payment. We're dedicated to providing an excellent customer experience and we are very disheartened to hear this has not been the case for you. Was upset to receive the trainers in that state so returned them especially since the customer service was also bad! Great quality & arrived in good time. If you have a problem they will not help or admit in their mistakes. Jan 7, 2021. I returned this item on the same day as it was received and I am yet to receive any updates other than it can take 14 days for this to be processed through the warehouse. Please also provide your order number, full name, billing address and postcode so we can assist you with this further.We look forward to hearing from you.Thanks,Anthony,JD Sports Online Review Team, The 2 assistants were incredibly helpful and really natural and charming. Great website, easy to use and quick delivery. Ive tried the App, desktop, mobile site. Hi Millers, Thank you for taking the time to leave your review. You were charged the incorrect price for an item. Order never arrived, told a million times that my query will be directed to head office but zero action, no refund, absolute BS, beware!! I ordered 3 pairs of Vans. Please include the reference #TP34364 as the subject and within the contents along with your full name, order number, email and billing address including postcode.Regards,Jasmine,FOOTPATROL Online Review Team. Since Id purchased the last pair I couldnt reorder so contacted customer service via Twitter to see if there was anything that could be done. I'm sorry to hear about your order. So we can help you further, please email us at onlinereviews@footpatrol and include your review reference number #TP34886 in the subject and contents of your email. Please allow 24-48 hours to show into your account.I apologise for the inconvenience caused. We hope your next experience with us is as good as this one.Thanks againFootpatrol Customer Care Team. I returned this item on the same day as it was received and I am yet to receive any updates other than it can take 14 days for this to be processed through the warehouse. Thanks,Rizwan,Footpatrol Online Review Team. Have been a customer of FP since their St Anne's Court days, but my recent order was not great. I am very sorry to see you have not received your order. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. We have helped over 300,000 people with their problems. Love the prices on footpatrol always value for money, Hello,Many thanks for rating us so highly.We hope that you find our choice of products and service great value.Thanks again for the 5 stars,Footpatrol Customer Care Team. Contact Customer care for further updates on your return via Customer Service Form. Hi Jake,Thank you for taking the time to leave us this review.I'm sorry to read about the lack of updates you have received regarding your order.If you could please contact us at onlinereviews@footpatrol.co.uk quoting the review reference #TP34867 in your email. Zero stress. You are having issues making an exchange or return. For full details of how to return please visit the relevant Help Centre at https://www.tessuti.co.uk/ The returns process for Scotts Menswear has recently changed. Hi Jake,Thank you for taking the time to leave us this review.I'm sorry to read about the lack of updates you have received regarding your order.If you could please contact us at onlinereviews@footpatrol.co.uk quoting the review reference #TP34867 in your email. Date of experience: 18 May 2023 Useful Share Reply from Footpatrol 2 days ago When I write an email to the customer service, they told me to wait for more than 10 days before the tracking will be updated. So we can help you further, please email us at onlinereviews@footpatrol and include your review reference number #TP34886 in the subject and contents of your email. If they change their delivery service they would a much higher rating. Please try again - ADY14 You can try any of the methods below to contact Footpatrol. You are having issues making an exchange or return. 1 review ES 3 days ago Verified Badly damaged case I bought an adidas Campus x Bad Bunny and the shoes were great for me. Ordered a pair of dunks that Ive been trying to get hold of for a while. Dear Footpatrol,I placed an order for order #252272282 on 19th May. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.Kind regards,Footpatrol Customer Care Team. Please include your order number, full name, and billing address with a brief description of any issues raised.Regards,Debbie,Footpatrol Online Reviews Team. However, they sent the wrong Nike trainers! Get started today. Good afternoon,Thank you for taking the time to leave us this review.I'm sorry to read that you received the wrong item again.If you could please contact us at onlinereviews@jdsports.co.uk quoting the review reference #TP34170 in your email. No contact!!! After all the confusion, I was told that they lost my parcel and refund will be made. Hello Miguel,Thank you for taking the time to contact us with your review and for bringing this to our attention.I am sorry to hear that your order arrived in less-than-perfect condition.If you wish for us to look into the issues that you have raised we would be more than happy to do.Please email us at onlinereviews@footpatrol.co.uk and include your review reference number #06802704 in the subject and contents of your email. Hi Many thanks for taking some time to give us a 5 star review. Would consider using foot patrol again due to the customer service. I'm very sorry to hear about your experience. Shop online with Footpatrol and discover the latest in footwear, clothing & more! Long shipping times, horrible customer experience and your money doesnt matter to them if you live in the US. Until now my order is still not dispatched. Hello Sam,Thank you for taking the time to contact us with your review and for bringing this to our attention.I am sorry to hear that you have not received your order as expected.If you wish for us to look into the issues that you have raised we would be more than happy to do.Please email us at onlinereviews@footpatrol.co.uk and include your review reference number #06802710 in the subject and contents of your email. Listed below are our top recommendations on how to get in contact with Footpatrol Launches. Please also include your order number, full name, and billing address and we can look into this for you. 10%, 15% or 20% off full price products on the Footpatrol website, app and mobile site by using the unique code sent to you - including SALE. 100K+ Downloads Everyone info Install About this app arrow_forward Footpatrol Launches is a brand new destination to get your hands on the latest and most coveted sneaker releases. Very happy with the customer service received, still disappointed I received the wrong item. Hi Alisdair,Thank you for taking the time to leave us a review.I am sorry to hear you did not receive your order.I have looked into this for you and I've sent you an email.Please check your emails and get back to us when you can.Cheers,Ifrah,Footpatrol Online Reviews Team. Hi Brandon,Thank you for taking the time to leave us this review.I'm sorry to read about you not receiving your order and the lack of updates you have received.If you could please contact us at onlinereviews@footpatrol.co.uk quoting the review reference #TP34864 in your email. It was a sale item, however I did spend 100 and expected the item to arrive in pristine condition. Toe box on the right shoe was creased like it was ex-display. When I contacted the customer service, they told me the parcel was delivered. Hi, Good Evening Thank you for taking the time to leave us a review.I am very sorry to hear, you have not received your order as expected.I have sent you an email regarding this issue, please check your emails when convenient and get back to us if you need any further assistance with this.Kind regards,JustinFOOTPATROL Online Review Team. Very disappointedEdit - just had a callback from Mohammed from customer service, who was very apologetic about the whole situation and offered to get my refund processed as soon as possible. Beware that they do not read your emails or take simple direction. Im not sure if its because Im shipping to Australia but I have received any updates since, the last update being that it arrived in Sydney which is just next to the delivery destination (Newcastle). I told them they provided me with wrong info, they checked and apologised that a wrong tracking was send to me. Shoes arrived damaged. Thanks,Rizwan,Footpatrol Online Review Team. If they feel like canceling orders instead of fixing it, they will. Can you please solve this problem? It is very upsetting that an establishment would not make it easier for customers to spend money with them. Free Standard Delivery on all UK orders!*! Footpatrol London, 80 Berwick St, Soho, London, W1F 8TU. If, by some act of God you are able to order something expect a cancel because somehow in 2018 we can talk about going to Mars but cant keep track of shoe inventory. 68.97% Contact Match Developer: Footpatrol E-Mail: info@f Click to view Website: Visit Footpatrol Website Reported Issues: 5 Comments 4.7 out of 5 By Helpme 10 months ago USA user here. Verification can help ensure real people write reviews about real companies. Instead, the box of these arrived very damaged, the packaging was a black bag with the shipping label and directly the box, which I wanted to collect it since it is an exclusive collaboration. For a month hearing nothing from footpatrol.ie. See all the best ways overall to get in contact with Footpatrol ASAP. Please also provide your order number, full name, billing address and postcode so we can assist you with this further.We look forward to hearing from you.Thanks,Rehan,FOOTPATROL online reviews team. Hello Alice,Thank you for taking the time to leave a review.I am very sorry to hear that the Dunks you have received appear to have marks on them especially on the suede.If you would like to discuss this further please contact us at onlinereviews@footpatrol.co.uk quoting your review reference TP33366 as the subject and provide your order number, full name, and billing address so we can assist you with this further.Please include in your contact, any photos you may have of the affected areas on the Dunks and a copy of the return cost receipt.Kind Regards,Emma,FOOTPATROL Online Review Team. Fast delivery only took 3 days. They just send you from person to person and no one actually gives you a clear answer as to what happened in the first place.I wouldn't waste my time again. Companies can ask for reviews via automatic invitations. As well as our own in-house products and collaborations with brands, creatives and friends of the store. All You Need to Know Before Joining, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Getting Your Compensation for Airline Flight Issues. Search for the company youd like to call. Until now my order is still not dispatched. When I call customer service they rudely tell me they cannot find my order number. Hi Jake,Thank you for taking the time to leave us this review.I'm sorry to read about the lack of updates you have received regarding your order.If you could please contact us at onlinereviews@footpatrol.co.uk quoting the review reference #TP34867 in your email. You received items that are incorrect (wrong colour, wrong size, etc.). My order was not dispatched because according to them, my "order was not processed correctly into their systems"even though I was already charged. Date of experience: 09 March 2023. We have over 1,000,000 users and companies will listen to us. Hello Alice,Thank you for taking the time to leave a review.I am very sorry to hear that the Dunks you have received appear to have marks on them especially on the suede.If you would like to discuss this further please contact us at onlinereviews@footpatrol.co.uk quoting your review reference TP33366 as the subject and provide your order number, full name, and billing address so we can assist you with this further.Please include in your contact, any photos you may have of the affected areas on the Dunks and a copy of the return cost receipt.Kind Regards,Emma,FOOTPATROL Online Review Team. Shoes arrived damaged. Came boxed in a battered adidas handball box, its fair to say there was 40 notes off them but if it was clear they would come unboxed I would have sooner got them elsewhere for the original price.First time and last time Ill purchase from foot patrol . Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.Kind regards,Footpatrol Customer Care Team. Please also include your order number, full name and billing address so we can find an immediate resolution to rectify this for you. Suggested companies are based on peoples browsing tendencies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. HI,Thank you for giving us a 5 star review.We really hope that each and every experience you have with us is as good as this one.Kind regards,Footpatrol Customer Care Team. My order was not dispatched because according to them, my "order was not processed correctly into their systems"even though I was already charged. I am sure Footpatrol can do a better job in managing their logistics. Your real card info stays hidden. Best range of trainers and in store the most knowledgeable staff, Hi,We're pleased you were able to get the help and support needed. We use dedicated people and clever technology to safeguard our platform. Great quality & arrived in good time. We use dedicated people and clever technology to safeguard our platform. Please include the reference #TP34364 as the subject and within the contents along with your full name, order number, email and billing address including postcode.Regards,Jasmine,FOOTPATROL Online Review Team. Here is how to get started using DoNotPay to skip the Footpatrol customer service phone queue: It's really that simple. Please also provide your order number, full name, billing address and postcode so we can assist you with this further.We look forward to hearing from you.Thanks,Anthony,JD Sports Online Review Team, The 2 assistants were incredibly helpful and really natural and charming. Instead, the box of these arrived very damaged, the packaging was a black bag with the shipping label and directly the box, which I wanted to collect it since it is an exclusive collaboration. Scummy company. So what amazes me is your firm still uses them even though they have an awful reputation. I bought an adidas Campus x Bad Bunny and the shoes were great for me. We can help you save time, money and stress by solving many common problems for you, including, but not limited to: Join DoNotPay today and never wait on hold again! Customer services were really helpful and organised return and re-ordered but only to receive the wrong item again! Anyone can write a Trustpilot review. But Footpatrol is so awful I cant help it. If they feel like canceling orders instead of fixing it, they will. Your real card info stays hidden. So we can help you further, please email us at onlinereviews@footpatrol and include your review reference number #TP34886 in the subject and contents of your email. Verification can help ensure real people write reviews about real companies. No updates on the order. I have been trying to contact support via e-mail or twitter for almost 1 week and it has not been possible. Specialising in top releases, unique pieces and the occasional deadstock pair, Footpatrol stock the best from the likes of NikeLab, Jordan, adidas Consortium, Converse and Vault by Vans. Great quality & arrived in good time. Quick and easy to use and im a dinosaur so if I can buy something must be efficient. Hello Sam,Thank you for taking the time to contact us with your review and for bringing this to our attention.I am sorry to hear that you have not received your order as expected.If you wish for us to look into the issues that you have raised we would be more than happy to do.Please email us at onlinereviews@footpatrol.co.uk and include your review reference number #06802710 in the subject and contents of your email. + Footpatrol phone number They will point the blame at you and look at or what 3-5 days to get your money back. After 10 days, still no updates. Hi Sara,I appreciate you taking the time to leave us this review.It was great to talk to you over the phone and was able to get this resolved for you.We look forward to seeing you shop with us again soon.Thanks,Mohammed,FootPatrol Online Review Team. Open your web browser and sign up for DoNotPay. Hi, Good Evening Thank you for taking the time to leave us a review.I am very sorry to hear, you have not received your order as expected.I have sent you an email regarding this issue, please check your emails when convenient and get back to us if you need any further assistance with this.Kind regards,JustinFOOTPATROL Online Review Team. NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Footpatrol London LTD. Im not sure what the issue is but this app has not worked for over a year now. Thoroughly disappointed by the experience from start to finish. Hello Ryan,Thank you for taking the time to leave us a review!I'm really sorry to hear about your recent shopping and delivery experience with us.For further assistance could you please email us at onlinereviews@footpatrol.co.uk. All rights reserved. So we can help you further, please email us at onlinereviews@footpatrol and include your review reference number #TP34886 in the subject and contents of your email. Hello Miguel,Thank you for taking the time to contact us with your review and for bringing this to our attention.I am sorry to hear that your order arrived in less-than-perfect condition.If you wish for us to look into the issues that you have raised we would be more than happy to do.Please email us at onlinereviews@footpatrol.co.uk and include your review reference number #06802704 in the subject and contents of your email. Shoes arrived damaged. They both went out of their way to make my shopping experience fantastic without being pushy or sales-techniquey Thank you very much. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It goes against our guidelines to offer incentives for reviews. DoNotPay can call nearly any company of any size, anywhere in the world. Share. Their customer service is non existent, the app only works 15% of the time and when it does its impossible to search for anything. Companies can ask for reviews via automatic invitations. If you have trouble getting answers with one method, you may need to try another. Long returns process and can't even exchange. Often, a company will move quickly to get 'negative' public complaints and comments straightened out. Contact Footpatrol customer service Resolver can help you send your complaints to Footpatrol. Call Footpatrol customer service faster, Get Support/Help, Pricing Info and more. My parcel did not turn up , yes I am aware that's Evri fault but your company uses them so the buck stops with Footpatrol. Hi Brandon,Thank you for taking the time to leave us this review.I'm sorry to read about you not receiving your order and the lack of updates you have received.If you could please contact us at onlinereviews@footpatrol.co.uk quoting the review reference #TP34864 in your email. Instead, the box of these arrived very damaged, the packaging was a black bag with the shipping label and directly the box, which I wanted to collect it since it is an exclusive collaboration. If youre in the US beware of this shop. Customer services were really helpful and organised return and re-ordered but only to receive the wrong item again! For example the last update was on the 19th of this month but that wasnt even posted until the 23rd. When I contacted the customer service, they told me the parcel was delivered. Dear Dean,Your review has been greatly appreciated.I am sorry to hear about your complaint.If you want us to investigate this further, please contact us at onlinereviews@footpatrol.co.uk.Please include your reference TP33587 within the subject and contents, followed by your order number, full name and billing address including postcode.Regards,Ike,Footpatrol Online Review Team. When they arrived they had numerous marks on them especially on the suede. My order was not dispatched because according to them, my "order was not processed correctly into their systems"even though I was already charged. Non-winners will not receive any communication they have not been successful. If you have a problem they will not help or admit in their mistakes. Now you do not have to waste valuable time waiting on hold with a company anymore. Long shipping times, horrible customer experience and your money doesnt matter to them if you live in the US. Have been a customer of FP since their St Anne's Court days, but my recent order was not great. Wouldnt bother buying from foot patrol again. Prevent apps from taking your money without permission. Please also provide your order number, full name, billing address and postcode so we can assist you with this further.We look forward to hearing from you.Thanks,Anthony,JD Sports Online Review Team, The 2 assistants were incredibly helpful and really natural and charming. I was sent the incorrect item. Customer Service Form Email address Submit Social footpatrol Stores See our stores Need Help? Good afternoon,Thank you for taking the time to leave us this review.I'm sorry to read that you received the wrong item again.If you could please contact us at onlinereviews@jdsports.co.uk quoting the review reference #TP34170 in your email. When I contacted the customer service, they told me the parcel was delivered. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There was tape on the trainer box which somebody had removed ruining the box lid the tags on the trainers had also been cut off, the trainer box lid was also burst, If you cant send me out an unopened un damaged box then I wont buy anything else from footpatrol. Best range of trainers and in store the most knowledgeable staff, Hi,We're pleased you were able to get the help and support needed. I send numerous email to ask for status and tracking number. I was provided with a tracking number that does not show any tracking information. What a waste of time would never order of this site again. I was provided with a tracking number that does not show any tracking information. 2023 Trustpilot, Inc. All rights reserved. They both went out of their way to make my shopping experience fantastic without being pushy or sales-techniquey Thank you very much. Hi, Thank you for taking the time to leave a review. Please include your order number, full name, and billing address with a brief description of any issues raised.Regards,Debbie,Footpatrol Online Reviews Team. As well as our own in-house products and collaborations with brands, creatives and friends of the store. Im not sure what is going on. For example the last update was on the 19th of this month but that wasnt even posted until the 23rd. Reply from Footpatrol. . Im not sure if its because Im shipping to Australia but I have received any updates since, the last update being that it arrived in Sydney which is just next to the delivery destination (Newcastle). Best range of trainers and in store the most knowledgeable staff, Hi,We're pleased you were able to get the help and support needed. DelythAnne Ellis. We also ensure all reviews are published without moderation. Please also provide your order number, full name, billing address and postcode so we can assist you with this further.We look forward to hearing from you.Thanks,Rehan,FOOTPATROL online reviews team. Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.Thanks again for shopping with us,Footpatrol Customer Care Team. However, they sent the wrong Nike trainers! @louis28079674 Can you please DM us with the order number, full name, full billing address and the e-mail address used when the order was placed so that we can look into this further for you. If you wish to have your issue handled in person, you can visit the store. DoNotPay calls the customer service phone number on your behalf and waits on hold for you. I bought an adidas Campus x Bad Bunny and the shoes were great for me. Would consider using foot patrol again due to the customer service. Good afternoon,Thank you for taking the time to leave us this review.I'm sorry to read that you received the wrong item again.If you could please contact us at onlinereviews@jdsports.co.uk quoting the review reference #TP34170 in your email. Sorry there was an problem making your payment. Suggested companies are based on peoples browsing tendencies. Very happy with the customer service received, still disappointed I received the wrong item. and most coveted sneaker releases. 20. If youre in the US beware of this shop. Long returns process and can't even exchange. When I write an email to the customer service, they told me to wait for more than 10 days before the tracking will be updated. Hello Ryan,Thank you for taking the time to leave us a review!I'm really sorry to hear about your recent shopping and delivery experience with us.For further assistance could you please email us at onlinereviews@footpatrol.co.uk. Email Discount Codes. Dear Footpatrol,I placed an order for order #252272282 on 19th May. Zero stress. Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.Thanks again for shopping with us,Footpatrol Customer Care Team. So, the ordering process was absolutely fine and at first I received emails to update me on the status of my order. Regards, Debbie, Footpatrol Online Reviews Team. I was sent the incorrect item. This will mean that you can still contact us by telephone on 0161 393 7182, through email, facebook, twitter and online chat 24/7. Tracking shows they were delivered in February. Im not sure if its because Im shipping to Australia but I have received any updates since, the last update being that it arrived in Sydney which is just next to the delivery destination (Newcastle). Sad as the item is now not available in my size and will have to either hold on to it or send back. or Footpatrol launches. Dear Footpatrol,I placed an order for order #252272282 on 19th May. Long returns process and can't even exchange. Do not use these days after order heard nothing only when I got PayPal involved did I. I have been trying to contact support via e-mail or twitter for almost 1 week and it has not been possible. Customer Service Form Full Name Email address Subject Description Order Number The returns process for Tessuti has recently changed. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. It was a sale item, however I did spend 100 and expected the item to arrive in pristine condition. Find out how we combat fake reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Wouldnt bother buying from foot patrol again. Kept 1, returned 2. Box was pretty bashed when I received it. Since 2002 Footpatrol have been at the heart of supplying the sneaker fraternity with the most desirable footwear, apparel and accessories. Since 2002 Footpatrol have been at the heart of supplying the sneaker fraternity with the most desirable footwear, apparel and accessories. What is Footpatrol's phone number? So, the ordering process was absolutely fine and at first I received emails to update me on the status of my order. single product available on footpatrol. If I try to enter payment information under the options menu I get " oops somethings gone wrong" & if I try to enter payment information in raffle I get the ADY14 error. They were the only store in UK that I could find who had my size in the color way I wanted for retail. Hi Jake,Thank you for taking the time to leave us this review.I'm sorry to read about the lack of updates you have received regarding your order.If you could please contact us at onlinereviews@footpatrol.co.uk quoting the review reference #TP34867 in your email. Regards, Debbie, Footpatrol Online Review Team. Have been a customer of FP since their St Anne's Court days, but my recent order was not great. I also ordered from Hanon, Hip store and Sevenstore as well after my FP order and they all turned up on the Tues/Wed. Instead, the box of these arrived very damaged, the packaging was a black bag with the shipping label and directly the box, which I wanted to collect it since it is an exclusive collaboration. At DoNotPay, we understand that you want to have issues resolved quickly and without hassle, but sometimes that feels impossible. I am indeed disappointed that my W became an L. Hi Jon, Your review has been greatly appreciated.I am sorry to hear about the confusion with the tracking of your parcel.If you want us to investigate this further, please contact us at onlinereviews@footpatrol.co.uk.Please include your reference TP34763 within the subject and contents, followed by your order number, full name and billing address including postcode.Kind regards,Footpatrol Online Reviews Team. Would consider using foot patrol again due to the customer service. Thanks,Rizwan,Footpatrol Online Review Team. For example the last update was on the 19th of this month but that wasnt even posted until the 23rd. Expect to see the best offerings from brands Quick and easy to use and im a dinosaur so if I can buy something must be efficient. Will order from Footpatrol again! Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Hi Alisdair,Thank you for taking the time to leave us a review.I am sorry to hear you did not receive your order.I have looked into this for you and I've sent you an email.Please check your emails and get back to us when you can.Cheers,Ifrah,Footpatrol Online Reviews Team. Verification can help ensure real people write reviews about real companies. Box was pretty bashed when I received it. It goes against our guidelines to offer incentives for reviews. Please include your order number, full name, and billing address with a brief description of any issues raised. Since Id purchased the last pair I couldnt reorder so contacted customer service via Twitter to see if there was anything that could be done. Until now my order is still not dispatched. Dear Dean,Your review has been greatly appreciated.I am sorry to hear about your complaint.If you want us to investigate this further, please contact us at onlinereviews@footpatrol.co.uk.Please include your reference TP33587 within the subject and contents, followed by your order number, full name and billing address including postcode.Regards,Ike,Footpatrol Online Review Team. That is why DoNotPay has developed our easy-to-use Skip Waiting on Hold service. All rights reserved. Told me there's nothing they can do except offer me a refund. Was upset to receive the trainers in that state so returned them especially since the customer service was also bad! I was sent the incorrect item. Please email us at onlinereviews@footpatrol.co.uk and include your review reference number #06802547 in the subject and contents of your email. As well as our own in-house products and collaborations with brands, creatives and friends of the store. Type in Skip Waiting on Hold and select the product. 378 reviews 100K+ Downloads Everyone info Install About this app arrow_forward The app allows you to take Footpatrol with you wherever you go and shop every product available on. About: Footpatrol Launches is a brand new destination to get your hands on the latest We use dedicated people and clever technology to safeguard our platform. Instead, the box of these arrived very damaged, the packaging was a black bag with the shipping label and directly the box, which I wanted to collect it since it is an exclusive collaboration. Get a response below is the reply I got very suspect way of operating AVOID if you Dont want to be disappointed this is the response belowThank you for contacting Footpatrol Customer Care. Replies to negative reviews in < 24 hours. Customer services were really helpful and organised return and re-ordered but only to receive the wrong item again! Please also provide your order number, full name, billing address and postcode so we can assist you with this further.We look forward to hearing from you.Thanks,Rehan,FOOTPATROL online reviews team. There are many reasons why you may need to contact Footpatrol customer services, such as: Your order is incomplete/items are missing. Great website, easy to use and quick delivery. Every time I try to check out on a release it makes me jump through a million hoops to try and get it shipped to the US and eventually it just says out of stock and I have to remove it from my basket. On top of that I had to pay to return them! Very disappointedEdit - just had a callback from Mohammed from customer service, who was very apologetic about the whole situation and offered to get my refund processed as soon as possible. So what amazes me is your firm still uses them even though they have an awful reputation. I'm very sorry to hear about your experience. There was tape on the trainer box which somebody had removed ruining the box lid the tags on the trainers had also been cut off, the trainer box lid was also burst, If you cant send me out an unopened un damaged box then I wont buy anything else from footpatrol. Received the wrong item, wrong size, wrong brand. My parcel did not turn up , yes I am aware that's Evri fault but your company uses them so the buck stops with Footpatrol. !It's nothing else like they pushed sales of not popular item. You find yourself locked out of your online account. Please also include your order number, full name and billing address so we can find an immediate resolution to rectify this for you. Fatal experience. NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Footpatrol London LTD, Website: Visit Footpatrol Launches Website. HI,Thank you for giving us a 5 star review.We really hope that each and every experience you have with us is as good as this one.Kind regards,Footpatrol Customer Care Team. The trainers I wanted were only available online but they got me another pair to try to make sure the fit was correct and then arranged for me to get them there and then from the shop. Please include your order number, full name, and billing address with a brief description of any issues raised. Beware that they do not read your emails or take simple direction. There are many reasons why you may need to contact Footpatrol customer services, such as: If you are having problems with Footpatrol, it can be frustrating. Please include the reference #TP34364 as the subject and within the contents along with your full name, order number, email and billing address including postcode.Regards,Jasmine,FOOTPATROL Online Review Team. Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.Thanks again for shopping with us,Footpatrol Customer Care Team. Be safe from hackers and unwanted bills. They were the only store in UK that I could find who had my size in the color way I wanted for retail. Replies to negative reviews in < 24 hours. Your order is incomplete/items are missing. Quick and easy to use and im a dinosaur so if I can buy something must be efficient. Box was pretty bashed when I received it. Contact Footpatrol now Resolver is not affiliated to, linked with or otherwise endorsed by Footpatrol. I was provided with a tracking number that does not show any tracking information. We use dedicated people and clever technology to safeguard our platform. I also ordered from Hanon, Hip store and Sevenstore as well after my FP order and they all turned up on the Tues/Wed. I am indeed disappointed that my W became an L. Hi Jon, Your review has been greatly appreciated.I am sorry to hear about the confusion with the tracking of your parcel.If you want us to investigate this further, please contact us at onlinereviews@footpatrol.co.uk.Please include your reference TP34763 within the subject and contents, followed by your order number, full name and billing address including postcode.Kind regards,Footpatrol Online Reviews Team. Hi Many thanks for taking some time to give us a 5 star review. Was upset to receive the trainers in that state so returned them especially since the customer service was also bad! Have been waiting 2 months for a pair of shoes. They will point the blame at you and look at or what 3-5 days to get your money back. Hello Sam,Thank you for taking the time to contact us with your review and for bringing this to our attention.I am sorry to hear that you have not received your order as expected.If you wish for us to look into the issues that you have raised we would be more than happy to do.Please email us at onlinereviews@footpatrol.co.uk and include your review reference number #06802710 in the subject and contents of your email. My order was not dispatched because according to them, my "order was not processed correctly into their systems"even though I was already charged. Company number: 1888425. Hello Ryan,Thank you for taking the time to leave us a review!I'm really sorry to hear about your recent shopping and delivery experience with us.For further assistance could you please email us at onlinereviews@footpatrol.co.uk. In that case, DoNotPay is here to help you do so without any hassle. Contact Us Email info@footpatrol.co.uk We have taken steps to ensure our contact centre can work remotely to encourage social distancing. . Please include your order number, full name, and billing address with a brief description of any issues raised.Regards,Debbie,Footpatrol Online Reviews Team. They will point the blame at you and look at or what 3-5 days to get your money back. Great quality & arrived in good time. Great customer service and polite, just a bad experience on this occasion. Since Id purchased the last pair I couldnt reorder so contacted customer service via Twitter to see if there was anything that could be done. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We have over 1,000,000 users and companies will listen to us. Would consider using foot patrol again due to the customer service. Please also provide your order number, full name, billing address and postcode so we can assist you with this further.We look forward to hearing from you.Thanks,Anthony,Footpatrol Online Review Team. Please also provide your order number, full name, billing address and postcode so we can assist you with this further.We look forward to hearing from you.Thanks,Anthony,Footpatrol Online Review Team. We're dedicated to providing an excellent customer experience and we are very disheartened to hear this has not been the case for you. I returned this item on the same day as it was received and I am yet to receive any updates other than it can take 14 days for this to be processed through the warehouse. It's not the first time that Evri has lost my goods in fact it's the third time in a year. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. When I write an email to the customer service, they told me to wait for more than 10 days before the tracking will be updated. Tracking number didn't work of course.Tried to get in touch for the second time. Please contact us at onlinereviews@footpatrol.co.uk quoting your review reference TP34596 so we can look into this for you further. On the status of my order confusion, I was provided with a brief description of any size etc. Use dedicated people and clever technology to safeguard our platform have trouble getting answers one. Received items that are incorrect ( wrong colour, wrong size, anywhere in the us for further on. One.Thanks againFootpatrol customer Care Team rudely tell me they can do a better in! Are our top recommendations on how to get in contact with Footpatrol Launches service,... Please try again - ADY14 you can try any of the store price for an.... That has been solved before move quickly to get your money doesnt matter to them if you live the! 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